Compassionate
Home Care,
Right Where
You Belong

Experience the warmth of one-on-one care without leaving your home. Our trusted carers provide assistance with personal care, medication, meals, mobility, and companionship — ensuring comfort, safety, and emotional support every day. Whether short-term or long-term, our services are built around your unique needs and lifestyle.

24/7 Clinical

On-call support

CQC Rated Good

Independently inspected

Nurse-Led

Qualified care managers

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24/7
Specialist Complex Care
✓ Nurse-Led Team
Compassionate Care at Home
Compassionate Care at Home
Personal care, medication, mobility & companionship — tailored to you.
Nurse-Led
Qualified care managers
CQC Good
Independently inspected
CQC
GOOD
Good
Care Quality Commission
Rated 29 Apr 2022
2
Offices
Croydon · Sussex
Complex Care
Home Care
Supported Living
Live-in Care
Autism Support
Mental Health
SEND Services
Learning Disabilities
Paediatric Care
Brain Injury
Nurse-Led Care
Dementia Care
Palliative Care
Complex Care
Home Care
Supported Living
Live-in Care
Autism Support
Mental Health
SEND Services
Learning Disabilities
Paediatric Care
Brain Injury
Nurse-Led Care
Dementia Care
Palliative Care
Our Specialist Services

How Can We
Help You Today?

Every service is clinically led, personalised, and designed to support your independence — in the comfort of your own home.

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Specialist Services

Home Care

Our trusted carers provide assistance with personal care, medication, meals, mobility, and companionship — ensuring comfort, safety and emotional support every day, whether short-term or long-term.

Complex Care

Designed for individuals with long-term or high-dependency needs — from spinal injuries and ventilator care to neurological conditions and palliative support, our nurse-led teams deliver skilled, compassionate care.

Mental Health Support

Our trained support workers provide compassionate assistance for people living with anxiety, depression, PTSD, personality disorders, and more — creating a safe space for healing, recovery and self-growth.

Supported Living

Ideal for adults who want to live independently while receiving structured assistance — from daily routines and life skills to social and emotional support, tailored to each person's journey.

SEND Services

Tailored educational and developmental support for children and young adults with Special Educational Needs and Disabilities — from one-on-one tutoring to behavioral and emotional coaching.

Autism Care

Every person on the autism spectrum is unique — we offer structured routines, sensory-friendly environments, and respectful communication tailored to each individual's personality and challenges.

Learning Disabilities

Supporting individuals to live full and independent lives at home and in the community — building confidence, improving communication and encouraging meaningful daily routines.

Nurse-Led Care

One of a handful of UK providers with qualified nurses managing our care staff — delivering clinical precision at every level of your care.

Company at a Glance
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Clients Served
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Expert Carers
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Care Homes
24/7
On-Call
Welcome to Unicare

Specialist in
Complex Care

We are one of a handful of companies to boast a team of qualified nurses managing our staff. We also offer a 24/7 on-call service for emergency carers too — so however simple or complex, or urgent, your care needs are, we can help. Our care team will work with you to create a personalised care plan to suit your in-home requirements.

Nurse-Led Excellence

Qualified nurses oversee all care staff, ensuring clinical precision and the highest possible standards of care delivery.

Personalised Care Plans

Our care team works with you to create a bespoke plan that perfectly suits your in-home requirements, preferences and goals.

CQC Regulated & Independently Rated

Fully regulated by the Care Quality Commission, independently inspected and rated Good — your trust is our priority.

Regulated. Inspected. Trusted.

Unicare Complex is fully regulated by the Care Quality Commission — the independent regulator of all health and social care in England. Our Croydon branch is rated Good across all five key areas: Safe, Effective, Caring, Responsive and Well-Led.

Good

CQC Rating

Safe

Verified

ICO

Registered

NMC

Registered Nurses

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Simple Process

Your Care Journey in
4 Steps

From first contact to your personalised care plan — we make it simple, compassionate, and fast.

Get in Touch

Call us or fill in our enquiry form. No pressure — just a genuine conversation about your needs.

Needs Assessment

Our care manager conducts a thorough, compassionate assessment to understand your full picture.

Care Plan Created

A personalised plan built in collaboration with you, your family, and our clinical team.

Care Begins

Your dedicated carer starts, with ongoing reviews ensuring care always evolves with your needs.

Our Homes

Wilbury Living Community
Independence with Care

Enjoy a safe, welcoming space tailored for independent living — with round-the-clock support and a close-knit community that feels like home.

8+

Homes

Wilbury House

Comfortable, private accommodations with tailored support in a vibrant community. Focus on freedom, dignity and personal growth.

Guildford Avenue

A peaceful, supportive environment designed to help you live independently while receiving personalised care in a warm, community-driven setting.

Oakview House

A calm, semi-rural retreat in Caterham designed exclusively for women, offering compassionate mental health and learning disability support in a safe, nurturing community close to nature.

Why Choose Us

The Unicare Difference

What separates world-class care from ordinary support — and why families across the UK choose Unicare Complex.

Your Comfort, Always First

We prioritise your comfort above all else. Care in the familiarity and security of your own home — not a clinical environment. Your space, your rules.

Consistency You Can Count On

We strive to assign the same carer whenever possible, building genuine trust and meaningful relationships — not just routine visits.

Truly Personalised Plans

Every client receives a bespoke care plan crafted around their needs, schedule and preferences — built with you, not for you.

24/7 Emergency Support

Our 24/7 on-call service means no matter when you need us — day or night — expert support is a phone call away.

Qualified Nurse-Led Team

One of the few UK care providers with qualified nurses managing all care staff — clinical precision at every level.

UK-Wide Coverage

From Croydon to Shoreham-by-Sea and beyond — Unicare Complex provides specialist care wherever you are across the UK.

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Client Stories

Trusted by Families
Across the UK

“The care team from Unicare is absolutely outstanding. They treat our mother with such dignity and warmth. It feels less like a service and more like a caring family extension. We couldn’t be more grateful for everything they do.”

Sarah K.

Daughter of a Home Care client

“As someone with complex respiratory needs, I was worried about finding the right care. Unicare’s nurse-led team gave me complete confidence. The clinical skill combined with genuine human compassion is exceptional.”

James M.

Complex Care client, Croydon

“Finding the right autism support for our son was incredibly difficult — until we found Unicare. They truly understand his needs, his triggers, his strengths. For the first time in years, he’s genuinely thriving.”

Amara P.

Parent of Autism Support client

Our Locations

Find Us Near You

Two offices serving clients across London, Surrey, Sussex and the wider UK.

Head Office

Unicare complex care specialist Ltd
128 Whitehorse Road Croydon CR0 2LA

Sussex Branch

Basepoint, Little High Street,
Shoreham by Sea, BN43 5EG

Looking for Care?

Get in Touch with us Today

Looking for a Career in Care?

Join Our Team of Compassionate Professionals

Get in Touch

Start YourCare Journey Today

Whether you have a simple question or a complex need, our care team is ready to listen — no pressure, just a genuine conversation about how we can support you or your loved one.

0208 239 6877

Croydon Head Office

0127 303 6977

Sussex Branch

128 Whitehorse Road, Croydon CR0 2LA

Head Office Address

Request a call back