Nurse-led complex care at home for adults with long-term and clinically complex conditions — delivered by Registered Nurses and healthcare assistants working as one accountable team.
Living with a complex health condition should not mean living in a hospital or care home. Our Adult Complex Care service provides nurse-led care in your own home, so you keep your routines, your relationships and your independence, with skilled clinical support around you every day.
Every package is assessed and led by a Registered Nurse, and delivered by a consistent team of healthcare assistants who have been trained and signed off as competent for your specific care. Unicare Complex Care Specialist Ltd is registered with the Care Quality Commission, including for the treatment of disease, disorder or injury.
We support adults aged 18 and over whose health
needs require skilled, ongoing clinical care, whether
that follows a hospital discharge, a progressive
diagnosis, an injury, or a transition from children’s
services.
Our model pairs the clinical authority of a Registered Nurse with the continuity and value of a dedicated
healthcare assistant team. Nurses hold accountability for the care plan and for every clinical task
delegated; healthcare assistants deliver day-to-day care within the competencies they have been
signed off for. The result is clinical safety without hospital-level cost on every shift.
Suctioning, tube and tie changes, humidification, stoma care and emergency tube change.
Invasive and non-invasive ventilation, CPAP/BiPAP, oxygen therapy, cough assist and monitoring.
PEG, NG, gastrostomy and jejunostomy feeding, pump management and site care.
Seizure care plans, recognition and recording, and administration of rescue medication.
All routes including injectables and controlled drugs, PRN protocols and medicines reconciliation.
Catheter care, intermittent catheterisation, bowel management programmes and stoma care.
Hoisting and transfers, postural management, pressure area care and wound care.
Round-the-clock packages including live-in and waking nights, with escalation protocols in place.
Symptom management and dignified care at home, in partnership with hospices and palliative teams.
We recognise that every adult we support is unique, so
every package is built around what matters to you —
not just your diagnosis. Our approach goes beyond
managing clinical needs to protecting quality of life,
independence and choice. We work closely with
everyone involved in your care, including:
Speak to our team or send an enquiry. We accept referrals from individuals, families, ICBs, local authorities, hospitals and case managers
A Registered Nurse assesses your clinical, personal and environmental needs at home or in hospital, and agrees the care plan with you.
We build a team around you. Each healthcare assistant is trained and signed off by a nurse on your specific care before working alone.
Regular nursing reviews, supervision and audits keep care safe, and the plan changes as your needs change.
Each adult we support is assigned a named Clinical Care Lead — a Registered Nurse — who is accountable for the quality of care delivered and remains your point of contact throughout your time with us.
We welcome your feedback. It helps us keep improving
the care we give.
Packages commissioned by Integrated Care Boards following a CHC assessment. We work to the agreed care plan and report to the commissioning team.
Social care packages, Section 117 aftercare and jointly funded health and social care arrangements.
Direct commissioning by individuals, families, deputies or case managers, including personal injury and clinical negligence settlements.
Complete our short assessment form and one of our complex care nursing team will be in touch shortly to arrange a visit.
Get the full picture of our complex care services, including how our nurse-led teams work and what to expect from a package.
Two offices serving clients and commissioners across London, Surrey, Sussex, Berkshire and the wider South East.
128 Whitehorse Road, Croydon, CR0 2LA
Basepoint, Little High Street,
Shoreham-by-Sea, BN43 5EG
