What people say
The staffs are Unicare are very delightful , with such a willing and helpful personality. Thanks Unicare
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0208 239 6877
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0208 239 6877
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Learn more about our companions and carers
Here’s what our clients say about Unicare Live-in Care
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For those looking for care and their families, this gives peace of mind that the care and service we provide will be of the very highest standards based on latest thinking and best practice techniques, with a focus on continually improving the levels of service and health and wellbeing outcomes. We are passionate about our registration and compliance and believe that it provides the transparency our clients and their families should expect.
The CQC use five key questions of care providers. These are referred to as Key Lines of Enquiry (KLOEs):
These KLOEs are used as part of the inspection process. All care services registered with the CQC are inspected every two years.
If you are looking for care services for the first time or are choosing a live-in care provider, it is important to get a true understanding as to the quality of care being offered. A useful place to start is on the CQC website researching and reading through providers inspection reports.
The CQC is the independent regulator of Health and Social Care in England, with the objective of ensuring that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to make sure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings. Services are either rated Outstanding, Good, Requires Improvement or Inadequate.
Whilst all care homes throughout the country are regulated and inspected by the CQC, it is worth noting that not all home care providers are. Introduction agencies, who simply introduce you to a carer who you then directly employ yourselves, are not required to be regulated or inspected by the CQC. This is because they do not provide an on-going or managed service after introducing you to your carer. You will be responsible for employing, supervising and managing the level of care that is provided to your loved ones, which comes with many responsibilities including arranging cover for holidays and absences and paying the carer – all of which can be burden on many families, and not least because you cannot be assured of the quality of care you are receiving.
As our care service is independently inspected by the CQC, it gives peace of mind about the quality of the service we provide to our clients and families. It ensures we are transparent and that there are measures in place to monitor and continually improve everything we do – this gives you peace of mind and reassurance when you need it most.
All of our professional carers go through a rigorous recruitment process, including checking and vetting of all qualifications, references and ensuring a fully enhanced DBS check (PVG check in Scotland) to ensure we comply with regulations. We go beyond what is required and carers are recruited according to their values and their ability to providing a high quality live-in care service.
We work with experts in the field of social and clinical care to develop a training programme for our care teams that exceeds industry requirements, and includes specialist modules in areas like dementia care and nurse-led care. All professional carers are required to complete this training prior to being placed with a client to ensure they have the skills and expertise to deliver the high quality care we expect. It doesn’t stop there. Our carers have a professional development plan so they can continually learn and develop new skills to continually improve the care we provide.
As a fully managed service provider, our dedicated care managers provide thorough supervision, observations, training and appraisals of our care teams to monitor the care provided and help carers in their roles. Our managers have the smallest portfolios in the market to ensure the very best support is provided. They are on hand not just to support our carers but to ensure you and your family get all you need, including regularly reviewing care plans, organising for other services and equipment with other healthcare professionals and providing practical and emotional support to you and your family.
The staffs are Unicare are very delightful , with such a willing and helpful personality. Thanks Unicare
Please complete our short assessment form and one of our specialist team on live-in care will be in touch shortly.
