| Service Type | Supported Living — All-Female Service |
| Location | Caterham, Surrey |
| Client Group | Women with mental health conditions and learning disabilities |
| Support Approach | Positive Behaviour Support (PBS) | Trauma-Informed Practice | Person-Centred Care |
| Registered Provision | CQC Registered — Unicare Complex Care Specialist Ltd |
| Commissioning | Surrey County Council |
Direct access to the Surrey North Downs and countryside
Secure, therapeutic outdoor garden space
Female-only staff and resident community
Individually tailored Behaviour Support Plans
Specialist trauma-aware practice throughout
Within Surrey County Council commissioning area
Oakview House is a specialist all-female supported living service located in Caterham, Surrey, providing expert and compassionate support to women with mental health conditions and learning disabilities. The service sits within Unicare’s Surrey portfolio, operating under the Surrey County Council commissioning framework and reflecting Unicare’s established expertise in delivering high-quality, specialist supported living across the South East.
Caterham offers an exceptional setting for a specialist supported living service — a semi-rural Surrey town with easy access to the North Downs, strong local amenities, and excellent transport links to London and the wider Surrey and Sussex area. The natural environment is a deliberate feature of the Oakview House model: access to green space, fresh air, and a slower pace of life are recognised as genuinely therapeutic assets for the women we support.
Oakview House operates within Unicare’s PBS framework, with every resident receiving a comprehensive, individually tailored Behaviour Support Plan. The PBS approach is particularly well-suited to the Oakview House population — women whose learning disabilities and mental health conditions interact in complex ways, creating presentations that can be difficult to interpret and support without genuine specialist expertise.
The service team is trained to understand the particular ways in which learning disability shapes the experience and expression of mental health conditions — including the higher rates of anxiety, depression, PTSD, and psychosis in this population, and the communication differences that can mean mental health needs go unrecognised or unsupported for extended periods. Trauma-informed practice ensures that the team approaches every interaction with an awareness of the impact of past experiences, and with a commitment to support that is genuinely healing.
The Oakview House team is an all-female staff team, selected and trained for specialist practice in the intersection of learning disability and mental health. All staff complete Unicare’s mandatory training programme, including PBS Foundation and Intermediate, Learning Disabilities Foundation, Mental Health Awareness, Trauma-Informed Practice, MCA and DoLS, and Safeguarding Adults and Children.
The service benefits from Unicare’s wider Surrey network — including established relationships with Surrey County Council commissioners, Surrey NHS services, and the Surrey community learning disability team. Unicare’s PBS Specialist provides monthly specialist consultation and reflective supervision for the Oakview House team. The Registered Manager, Rashied Shote, maintains active oversight of this service as part of Unicare’s Surrey portfolio.
Oakview House is set in the attractive Surrey town of Caterham, with direct access to the North Downs and a range of local amenities within easy reach. The property includes an outdoor garden — an important feature for residents who benefit significantly from access to natural, outdoor space — as well as sensory-aware internal communal areas and well-maintained, personalised private bedrooms.
The service environment is designed to be calm, predictable, and sensory-thoughtful — with attention paid to lighting, noise levels, spatial layout, and the availability of quiet private space throughout the day. Community integration is a core outcome goal for Oakview House, and residents are supported to access local parks, community facilities, and social opportunities in ways that are safe, meaningful, and appropriately paced for their individual needs.
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