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Frequently Asked Questions

Once I receive my offer what do I need to do?

You will receive the initial offer and contract of employment via email from your recruiter. Once you have read the documents you will need to sign them with an e-signature. All you need to do is click on the box at the end of the document and type in your name, click send and the document will be returned to us automatically.

What pre-employment checks do you need to carry out?

All offers of employment are subject to us carrying out checks on your background and character. Before you can attend our training we will need to contact your 2 most recent employers for a reference. Your recruiter will ask you to complete a form giving the contact details of 2 people we can contact for your references. It is important that you complete this as soon as possible so that we have plenty of time to contact your references. Any delay in us hearing back from your references will mean a delay in your training and your employment with us.

DBS checks

We will need to carry out an enhanced police check (DBS) in the UK. This is a requirement for anybody working with vulnerable adults in the UK. You will be sent a “new employee form” asking for copies of your ID documents which will enable us to apply for your DBS. The cost of the DBS is £60, this will be deducted from your first salary. Whilst we apply for this as soon as possible, please be aware that the processing time for this check can be anything from 1 week – 1 month, or on rare occasions it can be longer.

Overseas checks

If you have lived outside of the UK for 6 months or more in the last 5 years you will need to apply for an overseas police clearance. You will need to organise and pay for this (the cost is normally minimal) and bring a copy of it with you to training. It is normally a case of going to your local police station and requesting the check in person, often they can complete it on the same day you apply.

What should I bring to training?
  • Passport / ID card
  • 2 proofs of address dated within the last 3 months
  • Driving licence (if you have one)
  • Overseas police clearance (if required)
  • Any nationally recognised UK training certificates
  • Proof of National insurance (if you have one)
What should I do if I don’t have a UK bank account?

We can only pay into a UK bank account. If you wish to open a UK account then find out from the bank you have chosen what they require, we would be able to support you with this. We find that once you have an employment contract in the UK, this can often help. We are also happy to provide confirmation of employment if required – Please email info@unicarerecruit.co.uk if you require this.

Where will my client be based?

We are a national company and support our clients throughout England. This could be in cities, towns or villages. At Unicare we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes and dislikes, rather than on location. We know that companionship works both ways and that the experience is best for both of you when we get this right. This does mean that you need to be flexible with traveling to your clients, but don’t worry, you can claim your UK travel expenses back.

Do you offer regular patterns of work?

We offer a variety of rota patterns and you can decide which pattern you would like commit to. We believe in shorter, more flexible rota patterns giving you the perfect balance between work and spending time at home; these include:

  • 2 weeks on 2 weeks off

  • 4 weeks on 2 weeks off

  • 2 weeks on 4 weeks off

  • 6 weeks on 2 weeks off

  • 2 weeks on 6 weeks off

  • 3 weeks on 3 weeks off

  • 4 weeks on 4 weeks off

Will I be employed by Unicare?

Yes, we are a fully managed service which means that you have support from our experienced team of managers and care professionals 24/7. You are never left to cope alone at Unicare. We also pay directly into your UK bank account every month and manage all of your tax and national insurance contributions.

Will I be living with the client?

A live-in carer lives in the clinet’s’ home and is on hand for 22 out 24 hours each day that they are scheduled to work.

When do I take a break from being a live-in carer?

We offer a broad range of rota’s shown below to suit your personal lifestyle, so that when you have time off you can maximise your personal time. The rota’s below are shown in weeks for example 6 – 2 is six weeks on and two weeks off.

  • 2 weeks on 2 weeks off

  • 4 weeks on 2 weeks off

  • 2 weeks on 4 weeks off

  • 6 weeks on 2 weeks off

  • 2 weeks on 6 weeks off

  • 3 weeks on 3 weeks off

  • 4 weeks on 4 weeks off

Am I employed by the client I’m caring for?

You will be directly employed by Unicare, not the family. We recruit, train, assess and manage all of our carers.

Do you prepare care plans for clients?

Yes, a care plan is written by your Care Manager during the assessment of each client, detailing medication, medical conditions and all assistance required for that person’s day-to-day care. And what’s more the plan is stored on an electronic portable device within each client’s home.

Do I need to be able to drive?

It helps if you can drive as it means you can get out and about with your client, if their condition allows it. If the client still has a car we suggest that you are added to the family’s insurance policy. To drive, you’ll need a full UK driving licence.

What happens after training?

Once you have completed the training the head office team will be working hard to make sure you are cleared for work. Normally you will return back home and we will let you know as soon as all of your checks are completed. Below is a list of the information we need to have before you are able to be matched with a client.

What people say

The staffs are Unicare are very delightful , with such a willing and helpful personality. Thanks Unicare

Next steps in finding the right care for you !

Fill out our care assessment form

Please complete our short assessment form and one of our specialist team on live-in care will be in touch shortly.

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